Support

Setup, blocking, purchases, and how to reach a human.

Quick fixes

  1. Blocks not activating. In Haven, check that Screen Time access is approved, the blocker is on, and its schedule or allowed window is active right now. If you changed permissions, restart your iPhone. Screen Time access can be re-granted from iOS Settings, under Screen Time.
  2. Can't open Haven from the shield. That is an iOS limit, not a bug: Apple's shield can't launch another app. Leave the blocked app, open Haven from your home screen, and start a guided unblock there.
  3. Premium missing after reinstall or a new phone. Open Haven, go to the premium screen and tap Restore Purchases while signed in to the same Apple ID you bought with.
  4. Camera won't count reps. Make sure Haven has camera access in iOS Settings, stand where your whole body is in frame, or count the reps yourself with +1. On Premium, the legacy Breathwork only routine needs no camera at all.
  5. Want to weaken a rule but it's waiting 24 hours. That is Settings Lock doing its job. The change applies after the wait; strengthening a rule never waits.

Questions

How do I cancel a subscription?
On your iPhone open Settings, tap your Apple ID, then Subscriptions, choose Haven and cancel at least 24 hours before renewal. You can also use Apple's subscription page. Apple handles all billing and cancellations, and Premium stays active until the end of the paid period.
Do I need a Haven account?
No. There is no sign-in. Purchases belong to your Apple ID, and Restore Purchases brings them back on any iPhone using that Apple ID.
What is my Support ID?
A device-specific identifier shown in Haven's Settings. Include it when you email support@havenlimit.app so we can find the diagnostics that belong to your install. It is not a login or a subscription code.
I turned on Extreme Mode. How do I turn it off?
In Settings, under Extreme Mode. Turning it off counts as a weakening change, so if Settings Lock is on it takes effect after 24 hours. Extreme Mode survives reinstalling on the same device by design.
Do you offer refunds?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
How can I reach you?
Email support@havenlimit.app with your iOS version, Haven version and a short description. We aim to reply within two business days.